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SURE! Blog

Manthan Partners with Magnaquest Product SURE! For End-to-End Subscription Management Solution

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India’s Leading MSO Ends Global Quest for Perfect Partner Manthan Partners with Magnaquest Product SURE! For End-to-End Subscription Management Solution HYDERABAD, INDIA, January 22, 2014 – Manthan Broadband Services Pvt. Ltd, one of the leading MSOs in India, has signed up a 10-year deal with SURE!, a Magnaquest product, to provide comprehensive cloud-based Subscription Lifecycle Management that include Billing, CRM, and end-to-end Managed Services, the two companies announced today.

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Cloud Communications Alliance Welcomes Magnaquest as New Member

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Delray Beach, Fla., January 13, 2014 TheCloud Communications Alliance (CCA), the only industry peer association specifically dedicated to the advancement of cloud communications technologies, announced that Magnaquest has become the organization’s latest member. Magnaquest’s subscription lifecycle management product, SURE!, is an innovative enterprise product-based solution serving over 150+ customers across 25 countries with business critical solutions. Provider of enterprise product-based solutions Joins, Leading Industry Peer Association Delray Beach, Fla., January 13, 2014 – The Cloud Communications Alliance (CCA), the only industry peer association specifically dedicated to the advancement of cloud […]

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SURE! Announces New Partnership with Australian IT Solution Provider Track IT Online

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India, January 13th 2014 – TrackITOnline announces new partnership with SURE! Sure! a leader in BSS/OSS solutions for Cloud subscription businesses, and TrackITOnline, leading supplier of IT Management solutions have announced that they have signed a partnership agreement. The agreement allows TrackITOnline to offer BSS/OSS solutions as a part of their extensive product portfolio. “We believe the partnership with TrackITOnline will become an important step in our further expansion to Australia market,” says Ramakrishna Mashetty, CMO of Magnaquest. TrackITOnline has more than 10 years of experience to provide IT Management […]

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Cloud Communications Alliance Welcomes Magnaquest as New Member

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Delray Beach, Fla., January 13, 2014 – The Cloud Communications Alliance (CCA), the only industry peer association specifically dedicated to the advancement of cloud communications technologies, announced that Magnaquest has become the organization’s latest member. Magnaquest’s subscription lifecycle management product, SURE!, is an innovative enterprise product-based solution serving over 150+ customers across 25 countries with business critical solutions. As part of the CCA, Magnaquest will enjoy direct communication with industry leaders whose primary goal is to help customers efficiently and cost-effectively store, access and share information via cloud communications solutions. […]

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5 New Year’s Resolutions for Your Broadband Business in 2014

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9

Jan, 2014

Happy holidays to you, your family and staff from all of us at SURE!. I hope this holiday season is full of joy and celebration. And, while you’re gearing up with new plans for the coming year, I hope you take a moment to think of innovative and better ways to delight your customers. Here are our suggestions on ways you can use our award-winning SURE! suite of software solutions to delight your customers. Resolution #1 – Find Ways to Increase ARPU Are all your customers aware of the bouquet […]

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5 Ways to Make your Field Force more productive

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9

Jan, 2014

In my previous article ‘Monetizing Broadband through Field Force: The Next Step towards Bridging the Gaps’, I spoke about WHY the solution in the hands of the field agent which is strong enough can enable your field agent to turn around the morale of a troublesome customer into a brand advocate. Let us discuss the HOW about the same. A drill down approach into the intricacies of operations will expose many pot holes / short comings / challenges in managing day to day transactions. However, a robust solution can enable […]

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3 things that will help create unbeatable differentiation for Your Video and Broadband Operators

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9

Jan, 2014

Are you really connected in this connected world? Do you have first-hand information of the varying gaps in service offering and service fulfillment that are leading to mediocre customer experience? It is an alarming situation if the answer to these questions is a NO! Today, customers are demanding quicker resolutions, faster response times and increased service levels. In some geographies, it goes even further. Customers are expecting service providers to incorporate service intelligence, enabling them to understand their usage or consumption patterns to make relevant and contextual recommendations. The differentiation […]

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Convergence and Evolution of Triple Play

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8

Jan, 2014

As the media & entertainment industry enhances its capabilities in terms of infrastructure and edges closer towards convergence with the broadband industry, the service providers started focusing on better systems for billing, accounting and customer relationship management. Triple play is a business model of offering two bandwidth intensive services like Broadband and television and a latency-sensitive service like telephone on the same last mile. Triple play is a boon to MSOs to offer more varieties of services to their subscribers and increase ARPU (Average Revenue Per User). The government policies […]

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Monetizing Broadband through Field Force: The Next Step towards Bridging the Gaps

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2

Jan, 2014

Until a few years ago, broadband providers / ISPs had a hard time convincing their target customers about the benefits of using the Internet. Broadband today is more of a basic necessity than a luxury or even a need. People rely on broadband for many things in their daily life from buying grocery to staying in touch with their loved ones. People from across the world are increasingly adopting the technology and adapting to the fact that it (broadband) is an integral part of their life-style. This is where the […]

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