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SURE! Blog

Telecom CRM: A perspective from the customer experience management

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29

Jan, 2015

Telecom market today is an extremely competitive one with multiple players, varied technologies, comprehensive value chain and more importantly caters to varied set of customers. Over the period of decade or decade and half, the market has grown from few billion users to a service that is measured in per capita. During this time, the outlook towards the service delivery has also evolved into a sophisticated combination of services and offers. This gave birth to the need of a comprehensive solution stack that can recognize the need for the same, […]

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Growing Influence of Mobile Broadband and What it means for ISPs in 2015

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29

Jan, 2015

In a report published this week by Mobile Industry Review, the team has collected, summarized and analyzed the available set of information about the state of internet and how it is impacting the lives of people around the world. From decreasing views from desktops to increasing social media presence the article is an all-round piece. However, there are less obvious facts that might affect the ISPs in 2015 and beyond. Let us look at a few of them. ITS OFFICIAL: Mobile Data is the king. An initial industry estimate about […]

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Enabling Cloud Service Providers to Bill Multiple Services

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21

Jan, 2015

Right from launching the service, activating subscriptions to deactivating is much different from the traditional way of operating for single service. There would be several challenges related to business and technology in managing multiple services. Launching a new service would involve ensuring network capacity, having OSS to control service delivery and integrate the OSS with BSS for automating service activation and deactivation. Below are few such business challenges: Rolling out services quickly at the right time Market new service to existing subscribers Automate subscription activation to reduce subscriber acquisition time […]

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