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SURE! Blog

Market Trends

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Evolution of customer needs: Customers and Market needs are always changing! MSPs are also evolving in offering new technology based services that help their customers in having the required services and solutions. The number of companies relying on outsourced IT Infra specialist is growing. Most of the enterprises are opting to go with an MSP for one or more applications being outsourced. Few such services are, email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring. It’s not just stopped there, few enterprises are moving further […]

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Cloud era – Process Transformation in MSPs’ service delivery and operations

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15

Nov, 2015

Cloud Computing is a both a challenged and lush green BIG opportunity for Managed Service Providers. The primitive challenges are of multi-fold ranging from technological to operational to integration related. Service assurance, Billing and revenue assurance, Reporting, Audit and Compliance related challenges are also a few additions. Let me throw some light on what these challenges are and how Cloud computing impacts the services. Automatic Service Management Service Management is mainly about suspending and resuming services based on available credit and other billing cues. A Service Provider needs to have […]

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5 Simple Yet Powerful Techniques for ISPs to Maximize Revenue “and with negligible CapEx rise!”

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5 Simple Yet Powerful Techniques for ISPs to Maximize Revenue “and with negligible CapEx rise!” An ISP primarily provides internet access as a service to its customers; they are de facto gatekeepers of the internet. As a business, ISPs primary focus is to provide a consistent and high quality service to its customers as well as delivering a good return on investment for its shareholders. An interesting observation is that, ISPs initially did not have any business model upon which they could base their services, therefore they borrowed freely from […]

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