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SURE! Blog

How RMM helps MSPs to proactive their business operations?

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25

Aug, 2016

Welcome to the third installment in this blog series focused on Technology tools for Managed Service Providers. The first blog explained the benefits of a service ticketing for Service Providers of all types. The second blog focused on Billing Engines. Today we’ll be investigating Managed Service Providers (MSPs), why they have to consider having a RMM tool, and the benefits they gain Service Ticket Management Billing Engines RMM CPQ Partner Management The 21ѕt сеnturуоrgаniѕаtiоns will do everything tо аvоid аnу dоwntimе in рrоduсtiоn оr delivery оf ѕеrviсе tо thеir сliеnts. […]

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3 things that OTT video operator should do to create superior customer experience

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25

Aug, 2016

Digitization is the way for corporates now and they know their future is safe if they go digital. Some struggle with outmoded IT systems and some with pre-digital era culture. Yet all is not lost. The OTTs are in vogue and the reason is well apparent to the entire fast pace of life and their compatibility with it. Still the OTTs need to keep themselves update and well versed with the current consumers and below are some information which will help them stay in market for a longer period. Recommendations: […]

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Will Billing Engines enhance MSPs Operations?

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16

Aug, 2016

We discussed in our previous blog about the Technology tools and in specific to “Service ticket management” How it helps you to better connect with your customers and gain outstanding results in the long run. Service Ticket Management Billing Engines RMM CPQ Partner Management This blog talks about “Billing and Collection process automation”. With which MSP’s have End to end payment and collection mechanism with proper follow-up track. Billing engines Another great benefit you will find in the world of tech for MSPs comes in the form of billing engines. […]

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Monetization strategies for MSOs with Next Generation BSS

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11

Aug, 2016

Cable Industry is seeing real changes and colossal open doors have developed because of development and innovation. With changes like digitization, development in new media, effect of digital advances and dissemination and other technological changes happening at a fast speed, another universe of advancements is absolutely on rise. Denoting an outlook change at last client involvement in excitement, cable digitization will guarantee that end purchasers access better quality content, in the meantime, this can give a perfect stage to MSOs to advance on weaving billing and subscriber management in to […]

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How can MSPs use Service Ticket Management to ease their business operations?

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5

Aug, 2016

Technology has and always will help MSPs get a very good set of results. The idea here is to try and implement all technologies the right way otherwise the entire outcome might not be as good as you expect it to be. With that in mind, there are many types of technologies that you can use if you want to get the best experience and results! Service Ticket Management Billing Engines RMM CPQ Partner Management We would be talking on the technologies in phases and this would help you in […]

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How Convergent Billing is helping operators providing multiple services?

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4

Aug, 2016

An operator provides different services e.g. mobile voice, broadband, fixed voice, data, Pay TV, pre-paid and post-paid, etc. and this gave rise tothe need to have a subscription billing services. Now a convergent billing is the combination of all service charges onto a single customer invoice and an integrated view of the customer. Converged billing is such a solution in the telecommunications industry that helps in the common administration of all services and all users for the operator. In the case of a convergent billing, the customer just needs to […]

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Drive OTT Subscriptions with these 6 Key Strategies Part-II

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3

Aug, 2016

This blog is the second part of the two part series – “Drive OTT Subscriptions with these 6 Key Strategies”. For first three please click here.   4.Be your customers’ personal OTT subscription advisor At the end of the month you notice a fall in number of active subscribers, due to churn. Your relationship manager calls to find the reasons. Some may say that their usage rate is less and they think they are paying more for it. Clearly, those customers are not getting the maximum value. Customer churn is one […]

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