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SURE! Blog

Deficient Billing Erodes Customer Trust And Business Viability

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10

Dec, 2013

Billing errors impact customer trust, and significantly affect customer satisfaction levels. This was illustrated by a recent survey of 2,000 energy utility customers in the UK undertaken by Consumer Intelligence. Their research found that 30% of those polled, had discovered an error on their energy bill. 28% had been overcharged in 2012 by an average of £121, leading customers to conclude that utilities are overpricing on purpose, which the accused utilities vehemently deny, but customer confidence is eroded to an all-time low. This situation is only set to get worse […]

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With Dual &Triple Play, PayTV can harness rapid growth in LatAm

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2

Oct, 2013

In Brazil, like in Latin America (LatAm), the DTH is leading the digital boom. Most Latin American territories are experiencing a surge in digital TV take-up, according to a new report from Digital TV Research. According to most global experts and research, the PayTV revenues globally will climb to over USD 200 billion in 2017, up by USD 23 billion on 2011 but up by only USD 2 billion (1 percent) on 2016, according to a study by Digital TV Research. Similar reports indicate that the DTH (DBS) revenues will […]

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