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SURE! Blog

Design thinking and Wi-Fi Global Congress

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  • Operator's Wi-Fi Business Models

30

Oct, 2014

So, I attended recent Wi-Fi Global Congress at San Francisco. It was one of the exciting discussion forums that I participated in, especially on Wi-Fi. It reminded me about the Design thinking workshops that people or companies conduct to come up with disruptive technologies to address needs. About Design Thinking Design thinking is a process that includes “building up” ideas with an extensive brainstorming by all the players in the ecosystem or stakeholders without any inhibitions. The process encourages them to share any input that might be related to the […]

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One Year at Magnaquest Technologies

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12

Aug, 2014

As of today, I’ve been a part of Magnaquest Technologies for one year and I gotta tell that this year flew fast, very fast in fact. From the day my boss, a 40 yr old super aggressive who is an avid yoga practitioner and cyclist hired me after getting me to meet equally enthusiastic first stage entrepreneurs on the board, with Global business plans, massive website revamp, numerous partnerships, countless coffee discussions on lead generation thrown in it feels like many things happened so soon and so fast. On a […]

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Malcolm Gladwell, Spaghetti Sauce and Broadband

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28

May, 2014

Malcolm T. Gladwell, a Canadian journalist, speaker and the bestselling author of books like The Tipping Point: How Little Things Can Make a Big Difference, Blink: The Power of Thinking Without Thinking, Outliers: The Story of Success, in one of his TED Talks, “Choice, happiness and spaghetti sauce” talks about Howard Moskowitz, an American market researcher and psychophysicist who is best known for the detailed study he made of the types of spaghetti sauce and horizontal segmentation. By providing a large number of options for consumers, Moskowitz pioneered the idea […]

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Do you provide Internet? What’s your ‘take’ on change?

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29

Apr, 2014

Creating differentiation in the communication business is no longer a choice; perhaps it is the way of business today. Also, it is not an annual exercise any longer; it requires your constant attention in order to delight your customers for the first time and forever. In order to do this, your internal systems need to share your rigour and also support you in bringing out change that is demanded (stated or unstated) by your customers. A robust broadband billing system is one such internal control that requires being up to […]

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5 New Year’s Resolutions for Your Broadband Business in 2014

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9

Jan, 2014

Happy holidays to you, your family and staff from all of us at SURE!. I hope this holiday season is full of joy and celebration. And, while you’re gearing up with new plans for the coming year, I hope you take a moment to think of innovative and better ways to delight your customers. Here are our suggestions on ways you can use our award-winning SURE! suite of software solutions to delight your customers. Resolution #1 – Find Ways to Increase ARPU Are all your customers aware of the bouquet […]

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Get Max from WiMAX

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6

Dec, 2013

In the recent WiMAX Africa 2013, I had the opportunity to talk about “Delivering Profitable Wireless broadband in Africa”. Over 150 telecom operators, equipment manufacturers, government organizations, solution providers, and media representatives attended the event, which was held the day before the opening of Informa Telecom and Media’s AfricaCom, the largest African telecom exhibition and conference. The focus of the Operator Summit was to support the African operator community in developing and managing profitable growth of WiMAX and multi-platform network deployments. By highlighting the opportunities, challenges, and strategies involved in […]

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