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SURE! Blog

HOW DO MANAGED SERVICE PROVIDERS ENABLE BUSINESS ASSURANCE?

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7

Mar, 2016

Who are Managed Service Providers (MSPs)? There is a lot of hype in the biz world that talks about Managed Service Providers (MSPs) and Cloud Computing. But when it comes to defining and choosing between the two for your small business, you are too busy running errands than finding the right strategy. Keeping things simple, Managed Service Providers (MSPs) refers to the team or company that manages or runs your IT solutions which would otherwise be taken care of by your internal IT team. From keeping the hardware up and […]

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The Raise of Cloud Computing adoption an Important Trend to Watch for a MSP!?

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4

Feb, 2016

Cloud computing solutions are growing to be very well-known throughout the business world these days. But, plenty of people are continuing to be confused regarding what cloud computing solutions are and what really it can certainly do for them. Cloud computing implies the enterprise not anymore has the software and other business solutions hosted on their own servers. They pay a 3rd-party service to host the software and other solutions so that these solutions work for them anytime required. Cloud computing solutions have numerous benefits as well as some drawbacks. […]

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Is Elasticity a Game Changer for Managed Service Providers (MSP’s)?

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21

Jan, 2016

In аn іnсrеаѕіnglу іntеrсоnnесtеd wоrld, thе numbеr оf іntеrасtіоnѕ аmоng dеvісеѕ аnd ѕуѕtеmѕ іѕ grоwіng rаріdlу. Aѕ thеѕе соnnесtіоnѕ multірlу, buѕіnеѕѕеѕ nееd tо mееt thе dеmаndѕ оf еmрlоуееѕ, раrtnеrѕ аnd сuѕtоmеrѕ fоr grеаtеr ассеѕѕ tо ѕуѕtеmѕ аnd іnfоrmаtіоn. Thіѕ еnvіrоnmеnt рlасеѕ mоrе рrеѕѕurе оn buѕіnеѕѕеѕ аnd thеіr IT rеѕоurсеѕ. Mаnаgеd Sеrvісе Prоvіdеrѕ аrе nоw wеll knоwn рhеnоmеnоn fоr еvеrуоnе. And еvеrу dау mоrе аnd mоrе buѕіnеѕѕеѕ аrе јumріng оn thе bаndwаgоn. But whаt dоеѕ mаnаgеd ѕеrvісеѕ асtuаllу mеаn? Iѕ Elаѕtісіtу а Gаmе Chаngеr fоr Mаnаgеd Sеrvісе Prоvіdеrѕ? Bеfоrе рrосееdіng tо […]

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How to Achieve Competitive Differentiation in a Crowded OTT Market?

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23

Dec, 2015

OTT market is expanding very quickly now and the competition in this market is getting harder every day. Companies who want to achieve a competitive differentiation in this crowded market need to follow some key principles in order to let them build and scale their OTT business. The key factors are as follows: Flexible Pricing and Packaging With OTT subscriptions, pricing is a very valuable strategic tool, as pricing is tied directly to the growth of revenue via acquiring new customers, increasing the existing customers value, and reducing customers loss. […]

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MSP’s Challenges in meeting customer expectation in Services Delivery and the Solution(s) to overcome those

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7

Dec, 2015

The new competitive landscape for MSPs puts a huge premium on the customer experience as a main key driver of the competitive advantage plus the customer loyalty. With a wide variety of choices for service, customers are moving away from pre-paid programs and jumping to better offers. As the customer demands for services grow every single day, and at the same time, the acceptance of poor service shrinks, then providing a consistent positive experience with superior service and a wider variety of offerings became the success “mantra” and which is […]

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Cloud era – Process Transformation in MSPs’ service delivery and operations

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15

Nov, 2015

Cloud Computing is a both a challenged and lush green BIG opportunity for Managed Service Providers. The primitive challenges are of multi-fold ranging from technological to operational to integration related. Service assurance, Billing and revenue assurance, Reporting, Audit and Compliance related challenges are also a few additions. Let me throw some light on what these challenges are and how Cloud computing impacts the services. Automatic Service Management Service Management is mainly about suspending and resuming services based on available credit and other billing cues. A Service Provider needs to have […]

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MSP’s Pricing Strategy and Value Proposition

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23

Oct, 2015

MSP’s Pricing Strategy and Value Proposition Managed Services isn’t a product that you can scale the way a factory item that can be produced in bulk as a commodity. Managed Services is a day to day executions basis business, the winner will be one who will execute the best way. It is the gauge of whose is the top quartile and who can express the value with proper pricing and get the customers who looking for value at the Right Price. MSP market is growing globally in a fast pace […]

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SDN and NFV adoption fuels a paradigm shift in service delivery

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25

Mar, 2015

But can they accurately bill the customers? Increased Automation and Improved Programmability are the buzz words in today’s service delivery space. With the customers demanding better and on the fly services, service providers are left with but little option to embrace the new evolution and adopt themselves to this paradigm shift. Software-Defined Networking (SDN) and Network Function Virtualization are probably the two most prolific concepts that have led to this paradigm shift. Software-Defined Networking is an emerging network architecture that seeks to decouple network control from the data planes of […]

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SURE! Express: Simplifies the whole set of things for you and your customers

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4

Feb, 2015

We have seen cloud based subscription service  providers have new billing and revenue management processes that typically go beyond the  capabilities of their current financial infrastructure. Each account requires a recurring bill that accurately presents charges for past transactions, current services, and future subscriptions. Integration with metering is essential to operating at scale. Revenue accounting policies must be enforced throughout the process.  Otherwise, revenue items, especially overage fees, can easily fall through the cracks. However, capital expenditure (CAPEX)  and Operational expenditure (OPEX) and time to market are the key challenges […]

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Enabling Cloud Service Providers to Bill Multiple Services

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21

Jan, 2015

Right from launching the service, activating subscriptions to deactivating is much different from the traditional way of operating for single service. There would be several challenges related to business and technology in managing multiple services. Launching a new service would involve ensuring network capacity, having OSS to control service delivery and integrate the OSS with BSS for automating service activation and deactivation. Below are few such business challenges: Rolling out services quickly at the right time Market new service to existing subscribers Automate subscription activation to reduce subscriber acquisition time […]

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