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SURE! Blog

Are you wondering what could be the possible solution to avoid surprise charges on your broadband bill?

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13

Dec, 2016

The Internet service providers these days have come up with many add-on services which are billed but they need to keep the customers well informed about the charges applicable on the services being availed. Sometimes customers out of curiosity  avail a service that they just wish to experience and end up getting billed for it or it may sometime be that a message of being billed is not clear to them and then all issues start wherein the ISP provider is blamed for having hidden charges. Surprises charges are inconvenient […]

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Subscription CRM and the Business Needs

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13

Dec, 2016

For subscription-based companies, every customer touch point affects all of your second-order revenue, which is where the bulk of your company revenue lies. Because of the data-intense nature of your subscription company, you need leverage. Unlike most standard businesses, subscription businesses are built on plans and features. Features are what most dramatically separate subscription companies from others. Though you might have a physical product you’re offering, the notion of a subscription is a virtual one, and what you put into that subscription is largely virtual, too. You need a rich […]

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Necessity of having a Accurate & Robust Billing System

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12

Dec, 2016

The Traditional Business Model did not require much of brain storming as it was just one-time billing and it was done with simplicity without causing any hassle for the consumer or the billing authority. The entrance of recurring business model has increased mental work for the billing department as apart from a fix services customer has the power to anytime subscribe or unsubscribe from any of the add on services. Thus, if your billing model does not support these features the company may not be able to track the amount […]

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How OTT service providers like Netflix, Hulu etc. are contributing to the demise of Pay TV?

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12

Dec, 2016

The year 2020 seems to be looked at as the year when TV industry will die as the OTT players like Netflix and Hulu will take over the audience. Well, a point to ponder upon it is… While it’s true that traditional subscriber and pay TV revenue growth has gone down specifically in USA, and it’s expected to be stalled by the start of the next decade, that doesn’t mean there’s no more money to be made in television. For the moment the report by Price Water House Coopers (PwC) says so […]

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Bundled vs Pick and Pay TV offerings

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24

Nov, 2016

This March, 2016 CRTC(Canadian Radio-television Telecommunications Commission) launched a “Skinny” cable TV service for their country. It was observed that the consumers are fed up with heaps of bills because of clunky cable full of bundles of channels at display. This way the CRTC decided to introduce the “skinny” television services, which finally released the tyrannical services from the customers. This was the base of the initiation of skinny cable services and the pick and Pay TV offerings. Now,the question tickles our brain that- Does the decision of going skinny […]

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Measures to Choose A Right Billing Solution for Telecomm Master Agents

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17

Nov, 2016

A master аgеnt iѕ a рrоvidеr of tеlесоmmuniсаtiоn ѕеrviсеѕ (likе: vоiсе, vidео оr dаtа ѕеrviсеѕ tо сuѕtоmеrѕ) wоrking оn bеhаlf оf ѕеrviсе рrоvidеrѕ аnd bеnеfitѕ telecom agents through a ѕhаrеd set оf rеѕоurсеѕ. Bу аѕѕiѕting agents in managing раrtnеrѕ, subagents, providing bасk-оffiсе ѕuрроrt аnd expert рrоduсt knоwlеdgе. Pаrtnеring with a master аgеnt саn асtuаllу hеlр еxраnd сliеntеlе and ѕесurе a bright future of lоng-tеrm rеѕiduаl ѕаlеѕ соmmiѕѕiоnѕ. Telecomm Master agents will service telecom agents, VARs, MSPs and IT Solution Providers. Mоѕt telecom master аgеntѕ аrе nоw adopting a unified billing ѕоlutiоn. […]

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Reliance Jio and the Price Wars: Survival under threat for telecoms

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10

Nov, 2016

Reliance played its trump card and launched the services at the lowest price possible to win the masses. This announcement by Mr Mukesh Ambani controlled company has snatched away the sound sleeps of the telecoms in India. With one GB Data being available at as low as Rs 50, the telecoms like Airtel and Vodafone have completely lost the game it seems. Launching the price war among the telecoms, the Reliance Jio has come as the delight to millions of customers, players such as Airtel, Vodafone and Idea Cellular have started […]

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Does cutting the Pay TV cord makes sense in emerging economies?

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2

Nov, 2016

After decades of dutifully paying your cable bill, you may feel that finally it’s right to cut the cord with pay TV and craft your own package of home entertainment options. You may feel now that you need to herald a new type of viewing relationship with your television or let’s put it in another way: Your cable bill was just too high for you to manage and paying for irrelevant content! Access to high speed broadband is economical and once you start accessing content through broadband connection you may […]

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Pay TV providers post record subscriber loss in USA. Will the similar trend continue in emerging economies?

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1

Nov, 2016

With Pay TV losing up to 6,65,000 subscribers in second quarter of the year in 2016 in USA, it’s an alarm button for Pay TV providers. USA being a very developed nation and having access to fast internet services can get such a response from Internet users. But can the emerging economies like India too can look forward to such circumstances? Emerging economies will not see this coming in next few years because of several limitations such as limited access to high speed broadband services, lack of digitization etc. Also in […]

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Rising Demand for WiFi on Airports and in Airplanes

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17

Oct, 2016

Introduction: In the current era, internet connectivity is very important. The passengers at the airport or in flight don’t just want to appreciate the environment but they try to be able to tweet about everything, immediately and also with photos and selfies and some will read e-books, play games and wath videos on their devices. If you have ever been stuck at any airport then you will come to know that it can be a very dull place. A research state that, near about 71% of international flyers expect free WiFi at airports […]

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