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SURE! Blog

Broadband Over Power Lines

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18

Apr, 2017

Internet has become a very important part of our everyday lives. Demand for dependable, high speed internet is increasing day by day. Cisco recently announced that data traffic has grown 63% in 2016, from 4.4 exabytes per month to 7.2 exabytes per. This is good news for everyone, however the infrastructure required for dependable high speed internet is not available in most of the areas, especially in rural areas. Fiber doesn’t reach entire population and wireless technologies are still evolving. For countries with most of their population still living in […]

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Are you wondering what could be the possible solution to avoid surprise charges on your broadband bill?

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13

Dec, 2016

The Internet service providers these days have come up with many add-on services which are billed but they need to keep the customers well informed about the charges applicable on the services being availed. Sometimes customers out of curiosity  avail a service that they just wish to experience and end up getting billed for it or it may sometime be that a message of being billed is not clear to them and then all issues start wherein the ISP provider is blamed for having hidden charges. Surprises charges are inconvenient […]

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Necessity of having a Accurate & Robust Billing System

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12

Dec, 2016

The Traditional Business Model did not require much of brain storming as it was just one-time billing and it was done with simplicity without causing any hassle for the consumer or the billing authority. The entrance of recurring business model has increased mental work for the billing department as apart from a fix services customer has the power to anytime subscribe or unsubscribe from any of the add on services. Thus, if your billing model does not support these features the company may not be able to track the amount […]

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Reliance Jio and the Price Wars: Survival under threat for telecoms

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10

Nov, 2016

Reliance played its trump card and launched the services at the lowest price possible to win the masses. This announcement by Mr Mukesh Ambani controlled company has snatched away the sound sleeps of the telecoms in India. With one GB Data being available at as low as Rs 50, the telecoms like Airtel and Vodafone have completely lost the game it seems. Launching the price war among the telecoms, the Reliance Jio has come as the delight to millions of customers, players such as Airtel, Vodafone and Idea Cellular have started […]

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Rising Demand for WiFi on Airports and in Airplanes

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17

Oct, 2016

Introduction: In the current era, internet connectivity is very important. The passengers at the airport or in flight don’t just want to appreciate the environment but they try to be able to tweet about everything, immediately and also with photos and selfies and some will read e-books, play games and wath videos on their devices. If you have ever been stuck at any airport then you will come to know that it can be a very dull place. A research state that, near about 71% of international flyers expect free WiFi at airports […]

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A New Era of Wireless Communication: LI-FI Over WI-FI

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12

Oct, 2016

Introduction of Wi-Fi: In current days, it is really hard to imagine what human life would be like if there was no internet. We would have to send letters in order to be in touch with our loved ones, a study session in libraries will become different and a bank work would require lengthy queues as well. The shopping of any goods will require us to visit all the nearest shops and to look around a wide range of products. When the internet came into the limelight, it changed the […]

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Importance of Subscriber Analytics & How it can be a benefit for ISPs

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22

Sep, 2016

Subscriber analytics overview- Ability to manage the subscribers and subscriptions is a priority requirement to be followed by the service providers. This makes the company better in terms of managing their customers and their services. Over the past few years, it has become a major difference and achievement as the MSOs are increasingly uplifting the customer experience. Let it be any device whether a smart-phone or a tablet and a video or even the security features , the network technologies is rapidly enhancing and taking over the more diverse and […]

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Wi-Fi in today’s World: An approach from customer experience perspective to Public Wi-Fi

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13

Sep, 2016

In this blog, we will be discussing about public Wi-Fi use cases, where owners can allow their customers to use internet at a relatively small price. Café Wi-Fi: Public places like café, malls and entertainment centres are typical retail spaces where people tend to spend considerable amount of time. Businesses in these places plan and invest on amenities in order to keep the customers engaged. Over the past few years, cafés are increasingly rated based on availability of Wi-Fi and quality of Wi-Fi provided. Cafes and malls are increasingly becoming […]

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The Dilemma of ISPs and Their Future

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8

Sep, 2016

ISPs (Internet Service Providers) earn their maximum revenue by the house-holds which take their services. The Wi-Fi services which you wish to avail comes with installation of the router, a device with antenna and wires. To get the internet fast and let the various devices connect to it and have a hassle free functioning, the customer doesn’t mind getting that device installed in their house and go through all that long process of installation and securing through password and login. The Wi-Fi Hotspot has been changing this scenario, instead of […]

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How Convergent Billing is helping operators providing multiple services?

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4

Aug, 2016

An operator provides different services e.g. mobile voice, broadband, fixed voice, data, Pay TV, pre-paid and post-paid, etc. and this gave rise tothe need to have a subscription billing services. Now a convergent billing is the combination of all service charges onto a single customer invoice and an integrated view of the customer. Converged billing is such a solution in the telecommunications industry that helps in the common administration of all services and all users for the operator. In the case of a convergent billing, the customer just needs to […]

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