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SURE! Blog

Be Aware and Arrest Revenue Leakages

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24

Jul, 2014

Google

What is one of the key features to be supported by collection, mediation, rating and billing solution?

The ability to interact with Next Generation Networks (NGN) by supporting multiple protocols.
As the technology is evolving to IP based applications and beyond, it is quite important that the users have to be authenticated, authorized and accounted for in real time.

Latency and Revenue Leakage
Many a times the AAA functions are performed with some latency. This obviously calls for a revenue leakage which becomes huge if the latency is quite high and subscriber base is medium/high. While the latency cannot be avoided beyond a limit in practice, there is obviously a high demand to perform the operations in near real time. Solutions which can meet the aforementioned demands are in high demand since those can effectively monetize the services based on usage which in-turn helps the service provider to cut the revenue leakage as well as bringing in more customer satisfaction.

How do we address it?

SURE! Collection platform (which is part of SURE! Mediation and Rating platform) can interact with Next Generation Network elements (along with legacy network elements) in most of the industry standard protocols – which includes RADIUS and Diameter; other variations like HTTP/S, IPDR, Webservices, XML, Database adapter collection etc. in addition to support for traditional ways like file based collection.

It also has a watchdog feature which pings the network element in pre-defined intervals in case the network elements goes “idle”. The platform can work in HA& DR (High Availability & Disaster Recovery) architecture that makes sure that none of the usage details send by the network elements are lost out in the process. Once the usage details are collected (typically the details includes START, STOP and INTERIM records) by the collection module, the event is correlated to single record and passed on to the rating module.

The usage charges are then derived based on the plan associated with the customer and results are stored in the database or passed on to billing module to be presented in the final invoice. In-memory processing capabilities of the module make sure that performance standards are adhered to. That makes SURE! an effective solution to work in highly demanding business models like prepaid along with support for postpaid models.

SURE! thus can be a quite effective solution for operators who plan to move or already moved to Next Generation Networks and launch innovative services across multiple lines of services (Video, Voice or Data on top of the IP Core) so as to achieve the highest degree of customer satisfaction. Be SURE! and customer satisfaction is assured.

By : Bijoy Iruppatil

Bijoy Iruppatil is the Product Manager responsible for changes and improvements based on the upcoming trends in Telecom, Internet, PayTV and cloud verticals. Bijoy has worked in multiple products across the industry and involved in the redesigning activities as part of making the Products compliant with industry standards. Avid reader, passionate about movies and a dreamer.

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