Before we start discussion on this topic, it is important to note that following are the business problems that may get addressed by having a proper monetization solution in place :
- Delay in the launch of new services since your billing system is not ready
- Unable to support new pricing models with your existing billing system due to lack of flexibility
- Unable to forecast the amount which is going to be billed
- Complaints raised by customer due to incorrect and inaccurate bills
- Delays in finishing the month end closing
- Ineffective way of managing the revenue leakage
- Huge number of unresolved tickets due to improper customer communication mechanisms and lack of process automation
Established Cloud service providers are moving towards offering their existing on-premise solution as Software as a Service to get higher revenue through accelerated sales cycles, improved closing rates and to lower costs through more cost-effective customer acquisition. Coincidently, the Economic climate has also accelerated the need for software as a service (SaaS) as right-sized, ZERO-Capex alternatives to on-premise applications. Customers are also opting for easy-to-use subscription services, which require investment for current usage of service and not future capacity.
Considering the market dynamics, SaaS, now is moving from a standalone hosted offering to an on-line solution integrated with existing on-premise or other SaaS solutions. These deployments have become part and parcel of the enterprise environment. SaaS companies tend to concentrate more on market coverage & customer acquisition activities to increase their revenues. One such activity is follow-up with customers for Contract Renewals, wherein Contract renewal process is one of the major cash flow options that pumps-in continuous revenue to the service provider. The success secret in SaaS business is, ‘customer is always a prospect. As such, activities like Managing Contracts, Billing and revenue generation has now become more important and complicated for service provider. Developing and maintaining a billing, revenue and customer management solution may not be part of their core business objective, which needs a dedicated internal IT resource to continuously manage and enhance the system, which can rather be used for strengthening their core SaaS offering.
Having more than a decade of experience in providing an integrated solution in Billing and Contract Management solutions, SURE! offers its highly successful Subscriber Management & Billing system to SaaS providers for efficient subscriber & contract management, service provisioning and accurate billing followed by revenue recovery options as well. This solution is available on both “Software as a Service” (SaaS) model and on-premise models.
SURE! meets the needs of complex and rapidly changing software business models in a superior way to that of other enterprise financials, ERP, and CRM solutions. Improved Contract Management, New Pricing or Bundling of Services, Invoicing Process, Dynamic Billing, Prospect Tracking, Quotation, Customer Care & Query Handling and Integrating with existing third party systems are made easy through SURE! . SURE! manages customer renewal and retention process and enables SaaS providers concentrate on their core activity i.e. sales and marketing of SaaS offering and achieve the business objectives.