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SURE! Blog

Subscription/Recurring Billing : Everything You Need to Know about it

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Subscription Billing and Relationship Management for Broadband Operators

As a Broadband, Cable TV Network Operator or Cloud Computing company, you have a tremendous potential for growth and profitability, but we understand it’s not easy. SURE! solution experts are forerunners of the Broadband, Cable TV and Cloud, industries, with extensive domain and business process understanding. Through our consulting services, you can now tap into our expertise to leverage your growth potential.

Your team may have expertise in business, but who can you turn to for other required skill-sets needed to be successful in competitive markets.

From Order-to-Cash process to Service Fulfillment and Customer Experience areas, SURE! has hands-on operational experience to help you become successful.

SURE! offers Business and Process consulting services for start-up and established Cable TV, Satellite TV and Broadband Service Providers. We will work with you to establish proven processes, technologies and solutions. We have the experience to help you achieve success.

1. Dynamic packaging and promotions, leading to higher density of customer clusters

Empower Service Providers with “best practices” in the areas of subscription management, order orchestration, service fulfilment, product catalogue management, contract management, billing, and partner revenue settlement.

2. Support emerging services and applications:

Sure! enables service providers to better focus on their core business and service delivery by addressing their billing issues.

3. Effective Monetization:

Effectively monetizing service with bundling, packaging and promotion.

4. Fair usage policy:

It helps to create superior customer experience by providing optimum billing system to all of its customers.

5. Having pre-integrated and future ready system:

Provide transparency to customers through online web self care with new service offerings, complete usage statistics, invoices & payment details.

6. Partner Management

Enables quick launch of new services and ensures faster time to market.

Solution Architecture

broadband-billing-solution-architecture

Subscription billing benefits for broadband operators

1. Streamlined & Automated Business Process

2. Manage Various Functions like Rating, Billing, CRM and More

3. Supports Prepaid and Postpaid Models

4. Automated Provisioning & Mediation

5. Ready to Use Integration with Various Network Elements

6. Reduces TCO and Time to Market

7. Customer Credit limit & Credit Balance Management

8. Minimize Revenue Leakage

Analytics & Reporting Tool (ART)

SURE! ART is designed with a keen understanding of the skills, time, and patience of the users in mind. With internet access and from one intuitive screen, users are able to:

1. Generate Interactive and Analytical reports

2. Meet all standard and ad-hoc reporting requirements

3. Deliver reports and information securely and easily, automatically or once-off

4. Quickly transform almost any data into powerful, dynamic content

5. Single click drilldown for any data

6. Generate multi-dimensional views

7. Render graphs and charts from any data

8. Perform comparative time based analysis

Mobile Self-Care

SURE! Mobile self-care allows service providers to offer top-notch customer service.

1. A dashboard that provides a comprehensive view of the subscription & usage info

2. Allows customers to log trouble service requests

3. Allows to track the status of trouble service request or service order

4. Allows online payments

5. Allows customers to view their personal details and modify the same

6. Allows to view invoice and payment details

7. Allows customers to view price plans and change plans

Why Sure!

1. Integration Experience in the Eco-system;

a) Allows end to end integration of wired and wireless technologies
b) Integrated but customizable billing and CRM, leading to creation of superior customer experience
c) Interoperability, Multi Vendor support
d) Low cost Implementation and support
e) Pay-as-you use model
f) Consulting driven engagement model
g) Application Management services

Solution Differentiators

These are some keywords that make sense as solution differentiators.

Domain expertise, End-end-solution, consulting approach, dynamic product catalogue, multi-level billing capability, observer agent technology, customized and flexible business process integration.

The below image shows the importance of solution differentitators.

subscription-billing-differentiators

Unique Selling Proposition – Product & Practices

1. Out of the Box Solution – Configure & Use, Faster Roll out
2. Configurable GUIs – Change Look & Feel
3. Integration Flexibility – Configure In-House, Web Services, APIs
4. Work Flow Management & Active Mediation
5. Normalized Data Model – Configurable Model, Data Dictionary
6. Horizontally & Vertically Scalable Architecture

In a Nutshell:

Sure! :-

1. Pay-As-You-Go
2. Pre integrated BSS, CRM solution for converged networks
3. Multi Network, Multi Access, Vendor Agnostic
4. Multi play expertise
5. Consulting drive, SLA based Delivery model
6. Onsite & offsite support

Customer :-

1. Faster Time to Market
2. Lower Total Cost of Ownership
3. Increased Business Focus
4. Assured ROI
5. Enhanced Revenues
6. Customer Satisfaction Improved
7. Business Process Automation

By : madhusudhan rajula

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