Overview of SURE! functionalities
SURE! CRM and Billing System has been forerunner in giving solutions for Pay TV, ISP, Utilities and Cloud billing markets across years. With the knowledge gathered over years of experience understanding the industry, the product keeps on evolving and comes out with advanced features which serve beyond the normal requirements for the service providers as well as bringing in innovation to reduce customer churn.
CRM covers all three aspects viz – Sales, Marketing and Customers Care associated in making a lead a prospect to a customer and then making sure that the customer is with the service provider. The Product Catalogue feature makes sure that all plans are effectively captured and all possible variations are captured and rolled out into market on the fly.
Campaign and Lead Management functions make sure that new offers launched by the service providers are reaching the prospects by email or SMS or any campaigns which can be configured in the system. In addition to that, contact center module is also introduced to have the calls handled properly. Mobile enabled field management and homes passed features are also added to bring in value addition to the service provider.
Pricing and Billing modules makes sure that all transactions are properly captured and charged based on the plan of the customer and billed (in case of postpaid) in the scheduled intervals which is send to the customers be email or similar notifications. Dunning is a standard built-in feature to chase bad debts. Rules can be configured and executed for bad debt chasing.
Prepaid module is included to support multiple payment models enabling the service providers to opt for multiple options to be launched to the end customers rather than restricting themselves to the product functionality. With the Product Catalogue that can support all customer and transaction related variations, prepaid module can bring significant edge for the service providers while launching their services. Prepaid module combined with the postpaid features of the solution can bring the real convergence for a service provider.
Partner Settlement module makes sure that agreements associated with all stake holders involved in the revenue chain and service delivery are captured and handled. Revenue shares can be defined and charges can be computed based on the revenue share and settlement can be arrived at.
Analytics and BI are enhanced in the new version of the Product. This feature allows service provider to tap into databases and deliver easy-to-comprehend insight to employees, management, and business partners. SURE! BI platform unlocks the inherent value of business data and provides the tools for effective business decision-making, giving a great return on your BI investment. Inbuilt responsive web self care module makes the picture complete where the service provider makes sure that the customer experience is ensured to its maximum.
SURE! with the help of all the next generation features is sure to give significant value add to the customers and place themselves in the next orbit in the path of moving towards innovation and service delivery.