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Customer Relationship Management

SURE! Customer Relationship Management

In the recent times, the customer service landscape for you has become more competitive and demanding. If a company steps ahead of others, the strategy behind it is a better customer relationship. And for any enterprise to be successful, attract and retain customers, you need solutions that can scale with their business, provide flexibility to meet changing customer trends quickly, and ultimately provide a superior customer experience to increase their bottom line. The CRM functionality is a key differentiator that delivers positive experiences to your customers.

SURE! helps Customer Service Representatives (CSRs) with complete access to customer details and transaction history on one-click to provide single view of a customer to a CSR. This helps in quickly addressing customer queries and concerns.

Highlights

  • Accessing customer details and transaction history on one-click to provide single view of customer to CSR
  • Tracking customer modification details in the Transaction history with a brief on changes made
  • Viewing usage details for multiple services
  • Generating trouble service requests
  • Defining rules for team wise Service Request assignment
  • Capturing employee hierarchy for service request escalations
  • Escalating the trouble service requests / service orders logged by CSRs and Partners
  • Prioritizing Service Requests based on the criticality
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