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A Centralized Solution for Triple Play Operations

Beam Telecom was looking to replace its existing distributed box based solution. The solution was not scalable and required a separate system to manage customer care, billing and collections. Month end billing was very complex, as huge efforts had to go in consolidating information from various systems for generating the bills. In addition, support from the existing vendor was a concern. Hence, Beam Telecom wanted to replace the system with a centralised solution which can handle packaging, billing, collections, customer care & self care. After detailed evaluation, SURE! A Magnaquest Product was finalised for its experience in handling the requirements of emerging operators, centralised architecture and ability to handle post paid and prepaid billing along with customer care.

The Challenges

  • Management Of Distributed IT Operations
  • Scalable to support Growing Subscriber Base
  • Standalone CRM & Converged Billing
  • Functional Support for Customer Acquisition
  • Quick Introduction of Plans that enables Competitor Differentiation
  • End to End Monitoring and Tracking for meeting Customer SLA
  • Dunning to Track Defaulters
  • Accurate Bill Generation
  • Management of Disparate Systems
  • Device Management / Inventory Management

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