Beam Telecom was looking to replace its existing distributed box based solution. The solution was not scalable and required a separate system to manage customer care, billing and collections. Month end billing was very complex, as huge efforts had to go in consolidating information from various systems for generating the bills. In addition, support from the existing vendor was a concern. Hence, Beam Telecom wanted to replace the system with a centralised solution which can handle packaging, billing, collections, customer care & self care. After detailed evaluation, SURE! A Magnaquest Product was finalised for its experience in handling the requirements of emerging operators, centralised architecture and ability to handle post paid and prepaid billing along with customer care.
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