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Application Management Services

Application Management Services

Learning from over 15 years of experience of enterprise implementations; mid to large customers found that sometimes its cumbersome in taking care of application management with in their operations team; especially when they are on an aggressive growth path. This made us think differently and enabled us to build a specialist team to support our customers’ day-to-day activities.

SURE! offers the following services to its customers through the Off-Site – Application Management Service

  • Deputing the Off-Site resource for managing the SURE! billing system for Customer Business needs
  • Coordinating with the support team continuously for support issues, patches and upgrades
  • Reviewing with Customer project coordinator on the activities carried out by the offsite resource

Benefits

  • Efficient management
  • Effective support for operating staff
  • Help in handling billing operations, dunning process among others
  • Trained and ready resource
  • Resource replacement guarantee
  • Continuous support and training for the users
  • Hassle free upgrade process and patch implementations

Illustrative List of services:

  • Structured processes for Managing day-to-day support operations
  • Single point coordination with designated client representative and DBA
  • Awareness and Understanding of Business process and objectives
  • Awareness and Understanding day-to-day needs of the business from SURE!
  • Ensuring smooth billing / rating process and on time completion of bill runs
  • Providing day-to-day clarifications / assistance to the client coordinator / end users
  • Managing configuration additions and changes as per the business offering and supporting them
  • Ensuring availability of the SURE! application
  • Ensuring availability of an integration framework with third party systems
  • Generating daily reports, statutory reports and periodic reports this would include the existing reports and any new reports preparation would be as per SLA. Report development shall be based on the deployed version’s database schema
  • Planning and ensuring implementation of patches, version upgrades and ad hoc report requirements as per SLA