SURE! Billing and CIS Suite for Utility Operators
Utility companies across the globe are facing regulatory, competitive, investment, supply, environmental and price pressures. In order to cope with this, they have to continually improve decision making, customer focus and enterprise performance. This, in turn, calls for greater visibility across business processes, customer demands and field operations, combined with the flexibility to react rapidly to changing situations.
A robust and dynamic IT environment is critical in this scenario, the key business support systems being Customer Relationship Management, Meter Data Management and Billing.
SURE! solution is a cloud based end-to-end Utility Billing and customer care system designed to handle residential and commercial billing requirements of Municipal and public Utilities. Key features solution include
- Full-featured business rule-driven solution that includes Meter data management, Consolidated Billing and Collections, Customer management, Workforce management, Consumption-based charging, Reporting, Revenue settlement and Utility Analytics.
- High-performance and scalable billing engine that has been deployed in carrier grade environments supporting a customer base of several million
- A proven transaction processing core that has been benchmarked in excess of 1,000,000 records per minute
- GUI-driven configuration and rule-based data processing that enables Utilities to adapt business processes to changing local market rules, regulatory and environmental requirements
- An open and scalable technology platform that allows easy integration into an existing system landscape