SURE! Billing & CRM for Pay TV Operators
The market has never been this exciting for Pay TV providers. Access to Media & Entertainment and its consumption is going through a shift in pattern and practice. Convergence and multiple-play have opened up newer horizons for Pay TV billing players to explore. Digitization, newer technologies and devices have radically changed the market place. Pay TV operators need innovative ways to manage subscribers, devices, formats and explore new revenue generation models. It is anticipated that Pay TV subscriber base will grow to 1.1 Billion subscribers by generating revenue of $US323 billion by 2019, according to ABI research.
SURE! Pay Tv CRM helps you to significantly enhance your customers’ experience by automating all customer care processes including Lead Management, Contact Center, Trouble Ticket Management, Work Force Management, Business Analytics, Field/work Force Automation, Campaign Management, Subscriber Web self-care and more. At any given point, a 360 degree view of the customer is available at fingertip and adopt improvement mechanisms so as to take the relationship to the next level.
SURE! is the world’s fastest growing Subscriber Management System(SMS) platform for Pay TV players that enables you to meet the ever increasing demand in this space to offer more than one service to your subscriber, beat churn, increase ARPU and most importantly, stay on top of your game. Our end to end cloud based billing platform enables you to acquire new customers, allow your customers to easily choose and subscribe to your products and services, automate service provisioning, track and charge their service usage, bill accurately, effective payment receipts and follow up, generate new revenues and manage partner settlements efficiently. SURE! Customer Relationship Management(CRM) module for Pay TV operators helps them manage end to end subscriber life cycle by providing 360° view of your subscribers’ information, enhanced customer experience by offering customer support through powerful Trouble Ticketing function, self-service through self-care portal, and dynamic reports generation to analyze your customer activities.
SURE! Subscriber management and billing solution is built to support Media & Entertainment service providers across all the domains including DTH, Cable TV, OTT/IPTV, Multiple Play, DTT/HITS and Broadcasters to manage their operations efficiently and maximize their revenue potential by adapting to the ever changing technological advancements.